1. Do not return calls or answer email requests for more information.

Done.

I have clients who need help. I’m here to do just that. They call me, I find out what they need and make it happen.

Despite the fact that the tools – the tools I recommend to manage their agency, like software solutions – aren’t readily available for my Q & A – I push forward.

I always vet the potential solutions candidates via their websites first – which are usually vague sales pitches. I always need more, and that means a live demo where I can ask questions. So I call or send an email via their site, "Yes! I'd like to learn more!"

Then I get an immediate email response that usually says, “Thank you for your interest in our product! You will be contacted by our staff shortly”.

But no call. No followup email.

Crickets.

The most important question I have for you: will your solution solve my client’s problem?

If you don’t call me back that means one of two things:

You have so much business you can’t possibly take on another client
You don’t care

Therefore, your product is non-existent. There is no “solution” if you don’t call me back. Your product won't work for my client.

However, because I’m far more diligent than you, if I think your solution has a sliver of potential, I will make an additional call or send an additional email.

I’m working for my client. And you should be too.