Features Training vs User Training On Software - They Are Not The Same

Let me guess, you just got new software in your agency – to manage your agency. Everything from job forms, SOW, and briefs to project management, collaboration, accounting and billing .You were trained in a two- to five-day session and now you’re LIVE!

Oh, for cripes sakes. More software? Please. Shoot. Me. Now.

Oh, for cripes sakes. More software? Please. Shoot. Me. Now.

Do you remember anything? Was there so much thrown at you that, now that it’s up and running, you don’t even know where to start with that great Agency Management and Productivity Solution?

Maybe you were trained on all the features, but not how you actually should use the software specifically for your workflow.

Way back when, there was someone in your agency who decided it was time to get out of email, Excel, Google Docs, Basecamp, a free timesheet app, and whatever accounting program you were using – and use one comprehensive program – that is more efficient by gathering everything in one database.

But to make the software really work for you, it has to be customized to your needs, and training absolutely must be tailored to your particular workflow.

That’s how training sticks. It needs to be relevant to your needs, the way you do things, and addresses the pain you endured.

In other words, it has to fix stuff. Make life at work better.

Every agency is slightly different, in structure, roles and responsibilities, culture and . . . compliance.

Merely buying, installing, getting an on-site (or online) overview (aka training) of everything the software does is fine – but that brief approach is the path to workarounds, maintaining old systems (just in case), low adoption and worse, software implementation failure.

Change isn’t easy. Giving up old ways is hard if the shiny new thing doesn’t relate in any way to the way you work.

Your workflow may be entirely screwed up, or non-existent – then you need a structured solution to get you on track. But that doesn’t happen via plug ’n play.

The best way to ensure success is to clearly define problems, review roles and responsibilities, map out your current workflow, review current documents, then find a solution that will work for your agency. Some tools are replacements, and some introduce new processes. It’s all designed to get you on track and make you more profitable. At the very least, you should emerge from training with a real sense of which tools to use, and how to use those tools for your specific workflow.

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