Why would I ever write anything about gun control? Because this is about not understanding your customer or listening to them.
I read a tweet by Laurie Ruettimann that made me laugh so hard I almost fell off my chair. She was in Target and overheard someone asking a question. Here’s the tweet:
OH at Target: "Do you sell staple guns?" "No, we don't sell guns."
Now, I know for a fact that Target does have staple guns. At least they sell them on their website. So I imagine they carry them in their stores as well. And probably the ammo for them. Like staples.
This is a case of someone not listening – only hearing the word gun, and giving an immediate answer to their perception of what was said.
Target just lost out on a sale. Because their staff is either uninformed of what a staple gun is, or they listen to every fifth word.
How many other sales do they lose because their staff Does Not Listen? They’ll never know. Because as my father-in-law used to say, “Profits hide a multitude of sins.” As long as they're making bank, they don't have to worry about a lost sale here or there.
So, how many times have you come up with the wrong answer because you weren’t listening? Failure to pay attention can kill a sale, an agreement, a smooth project or just a pleasant conversation quicker than you can say Stanley Sharp Shooter.
And you thought this post was about the Second Amendment and things that go bang.